❓ Frequently Asked Questions
Recommendation Allotment Tool
For those in Florida seeking physician recommendations, you can now access this information directly from your shopping bag. Look for it under the section labeled "Physician Recommendations." We recognize that this may differ from what you're accustomed to with our updated website, and our teams are actively working to improve this tool and enhance its visibility for a more user-friendly experience.
Inventory: Sold Out Products
We recognize that some of you may be encountering a situation where "sold out" products appear prominently when shopping online. Your browser is intended to prioritize in-stock items without any applied filters. While we suggest resetting your browser cookies, we understand this may not be the most convenient option on mobile devices. Rest assured, our internal teams are actively investigating the root cause of sold-out products appearing and are committed to eliminating this inconvenience. We thank you for your patience as our teams diligently work towards resolving this issue and implementing the necessary updates.
Website Speed
We acknowledge that our website is currently experiencing slower loading times than usual, and we sincerely appreciate your patience as our teams diligently address and debug these issues. Although ordering ahead online is the most convenient option, we also encourage you to consider visiting our physical store this week to avoid any potential frustrations associated with online transactions. Your understanding and cooperation are greatly valued.
Locating Filters
Look for a filtering option on the page. This is located at the top of the product listings. The filters include product category, strain type (Indica, Sativa, Hybrid), potency, price range, brand, and more. Once you have your desired filters in place, click "show results" and your new results will populate within a few seconds.
Store Locator
Upon entering the website and bypassing the age gate pop-up, you'll find the "Find A Dispensary" option prominently placed in the middle of the grey bar. Click on "Find a Dispensary," and a pop-up will appear, allowing you to search using your exact location, zip code, city, or state. After entering your preferred search criteria, click "Find Store," and a list of relevant locations will be displayed. Once you locate your desired store, simply tap on the store location and select "Shop this store" at the bottom. The pop-up will disappear, enabling you to commence shopping on the site.
How to Make an Account on the Trulieve Website
Search for an icon button located in the upper right corner labeled "Sign In," "Create Account," or "Register." Input Your Information: Clicking on the sign-up option will direct you to the sign-in form. To establish an account, switch to the "Create Account" option at the top of the form. A registration form will then be displayed, prompting you to enter personal details such as your name, email address, and a password for your account. Be sure to choose your state from the dropdown list provided, as this will help customize your shopping experience.
Edibles
We acknowledge that there was an issue with edibles displaying 0% THC, creating the impression of being non-dosed, which is not accurate. Our teams have successfully addressed these issues, and now our edibles provide the correct THC information for your convenience.
Payment Options
We acknowledge that payment options were mistakenly presented during the online order placement process. We apologize for any confusion caused, and our internal teams have rectified this issue. As previously mentioned, your payment will be due either at the time of pick up at your local Trulieve or upon delivery. We appreciate your understanding.
You Can Always Visit Us In Store
As we work on resolving your concerns and closely monitor our website, we recommend visiting your local Trulieve to bypass any online frustrations while we stabilize our website.
Get In Touch With Us!
For LIVE customer support, reach out to us at:
1-844-878-5438
Operating hours:
- Mon-Fri: 8:00 am - 9:00 pm EST
- Sat: 9:00 am - 7:00 pm EST
- Sun: 9:00 am - 7:00 pm EST
