Last updated on 1/20/2025
Privacy Policy
Welcome and thank you for using this online services platform, provided by Trulieve, Inc., or their affiliates that provide access or links to this Privacy Policy (collectively, “Trulieve,” “us,” or “we”). By visiting, using, registering with, or shopping at https://www.trulieve.com/ (the “Site”), or by visiting, using, registering with, or shopping at Trulieve’s mobile application (the “App”), you consent to the activities described in this Privacy Policy, so please read it carefully.
We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information. In addition to this privacy policy (“Privacy Policy”), users of the Site and App should consult Trulieve's Terms and Conditions. By using this Site or App, you acknowledge that you have read and agree to be bound by this Privacy Policy and agree and acknowledge that you are subject to and bound by Trulieve’s Terms and Conditions.
External Links:
This web site contains links to other sites. Trulieve is not responsible for the privacy practices or the content of such web sites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit through a link from this site.
What information we collect –
Information Shared with State Regulatory Agencies:
In order to make an online product reservation, some states require the collection of specific information. Some states also require disclosure of specific information to state regulatory agencies. All statutorily required information will be collected and disclosed to the relevant regulatory agencies pursuant to law.
Information we collect automatically:
Anytime you visit this web site, we gather certain information about how you access our site. This may include the type and version of your browser, your service provider, your IP address, device ID, certain geo-location data, and any search engine or other referring site you have used to locate the site. We use this information to help diagnose problems with our server, administer this site, for attribution reporting, to personalize user experiences, for targeted features, for advertising, and to compile broad statistical data. We also gather certain navigational information about where you go on this site. This information allows us to determine which areas of our Web sites are most frequently visited and helps us tailor the sites to the needs and interests of our online visitors.
Use of Cookies:
Trulieve may use a browser feature known as a “cookie.” Cookies are small files placed on your hard drive that help us provide you with a customized browsing experience. Trulieve uses cookies so that you need not reenter information, such as user IDs and passwords, multiple times during your visits to the Site or App. Cookies also help us provide you with information and advertising targeted to your interests, based on your prior browsing on this site. You can set your browser or operating system to refuse all or some cookies or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our Sites may then be inaccessible or not function properly.
Use of Third-Party Tracking Technologies:
This website uses third-party tracking technologies to collect demographic and behavioral data generated by website visitors. Common tracking technologies include, but are not limited to, Google Analytics and Meta Pixel. These tracking technologies may collect website session activity, including: your personally identifiable information when entered into a form field such as name, phone number, email; any unique identifier when you arrive at our website through a link; links that you click; pages that you view; form fields that you select; and text fields that you enter. The information is used to compile your activity to produce an individual profile for you, which contains information about your preferences, and to aggregate your website behavioral data with all other visitors’ activity data on our website to help us engage in targeted advertising, and to analyze industry trends, general patterns, overall consumer demands, and website performance.
Collection of Information by Third Parties:
As noted above, affiliates, and other third-party service providers may collect and use information about your visits to and use of this website through the use of cookies, pixels, web beacons and other similar technologies. For example, we may work with companies that collect statistical information regarding site usage and provide related analytical services. We also may work with third-party advertising platforms and networks that use cookies, web beacons and other technologies to collect information about your visits to and interactions with this site and other websites in order to provide targeted communications and other advertisements. Third-party service providers may also collect information from your devices and may combine personal and non-personal information about you with information from other sources including your visits to this and other websites, mobile websites and/or mobile applications across your various devices.
Do Not Track signals:
Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals.
Personal Information Voluntarily Provided:
Any personal information you provide to us including your name, address, email address, telephone numbers, age, date of birth, ID numbers, or financial information (collectively “Personal Data”) when you make a purchase, create an account, sign up to receive texts or emails, request information, or use any of the other interactive parts of this web site may be used to fulfill purchase requests, provide you with information you’ve requested about our company, our products and our services, or to provide you with special notices. This data may also be used to tailor your experience on this web site by providing content relevant to your interests and geographic region.
Disclosure of Personal Information:
We may share the information we collect about you with third parties who we have engaged to help us provide the Site and/or App, as well as the products and services available through our Site and/or App. Your Personal Data may be disclosed to affiliates, contractors, service providers, and other third parties we use to support our business. The services provided by these organizations include providing IT and infrastructure support services, advertising, marketing, and payment processing services. Advertising and marketing partners may receive and use your Personal Data to assist us with our advertising and marketing efforts. In each case, we will require that these third parties agree to safeguard your data. Some of our agents and contractors are located outside of the country and, as such, are subject to foreign laws, including laws that may require disclosure of personal information to government agencies in those countries.
We may provide third parties with aggregate statistics about our visitors, traffic patterns, and related site information. These data reflect site-usage patterns gathered during visits to our website each month.
We may also disclose your Personal Data:
· For any other purpose disclosed by us when you provide the information;
· To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
· To enforce or apply our Terms and Conditions and other agreements, including for billing and collection purposes;
· If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Trulieve, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction; and
- To legal, financial, and other professional advisors or in connection with the sale or reorganization of all or part of its business or operations.
Except as provided above, we will not use or disclose Personal Data for purposes other than those for which it was collected, except with your consent, as required or permitted by law, to provide any features and services that you’ve requested, and for routine business operations. At the time you register for certain features or services, you may be notified of, and asked to consent to, the sharing of your personal information necessary for the provision of these requested features or services.
Changes to this Privacy Policy:
We reserve the right to change and update this Privacy Policy. Changes to this Privacy Policy become effective immediately upon the updated Privacy Policy being posted online. We encourage you to examine our Privacy Policy from time to time to ensure you are aware of any changes we may have made. Your continued use of this site and affiliated sites after any such update indicates your agreement to the same.
Your rights regarding your information and accessing and correcting your information:
We will retain your information as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your data by contacting us as provided below. However, we may not be able to honor that request in all instances given the laws and regulations that apply to us.
You can Contact Us through the Contact Information below to access and/or find out what information we have about you and to correct that information and to ensure that it is complete, accurate, and as current as possible. We may not be able to accommodate your request if we believe it would violate any law or legal requirement or if we have a legal basis or obligation to maintain information, or if it would cause the information to be incorrect.
Calling us at 844-878-5438
Emailing legal@trulieve.com
Security:
We take reasonable measures to protect and secure data in electronic form containing personal information. That being said, Trulieve cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You should understand, however, that electronic transmissions via the internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.
Children:
We believe that it is especially important to protect children’s privacy online. Our Site and App are not intended for users under 18 years of age. No one under age 18 may provide any information to or through the Site or App. We do not knowingly collect Personal Data from users under 18. If you are under 18, do not use or provide any information on or in our Site, App, or on or through any of their features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Data from a user under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from a user under 18, please contact us at the contact information below.
Calling us at 844-878-5438
Emailing legal@trulieve.com
